Premier Community Services (PCS) is seeking an IT Specialist to handle our day-to-day IT maintenance and support needs. Premier is a community-based residential support provider for individuals with developmental disabilities who need assistance with daily living skills and/or general support in living as independently as possible.

The IT Specialist works independently to provide technology supports to all members of our organization.

IT Specialist Duties:

• Supporting day-to-day operations of our computer network.
• Efficient operation of all IT systems.
• Installation of software/hardware for employees, and training education relating to such.
• Complete quality analysis of IT systems and develop proposal contrast/compare options, including recommendations.
• Initiate actions and communicate with Administration any unusual situations.
• Provides network and server administration and oversight, including monitoring security and backup protocols.
• Ensuring data storage is safe and secure.
• Resolving IT problems that may arise and/or obtaining outside resources that may be needed.
• Attend meetings to address and appropriately direct IT related issues.
• Lead IT projects as requested.
• Work with remote sites to ensure IT systems are connected and working appropriately.
• Identifies and procures the hardware and software needed to satisfy user requirements.
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives.
• Provides technical support to users for voice and phone systems.
• Loads appropriate software packages such as operating systems, network components and office applications.
• Assists in the customization and adaptation of existing programs to meet user requirements.
• Provides telephone, in-person and online support to end users.
• Coordinates activities with network services and information system groups.
• Provides updates, status and completion information to manager and/or users, via voice, email or in-person communications.
• Connects users to network and provides initial training in facilities and applications.
• Administers email and antivirus software.
• Coordinates with vendors for needed technology related services such as printer/copier maintenance.
• Engages in respectful, ongoing communication and problem solving with others.
• Acts as a positive and professional ambassador for the Agency both internally and in the greater community.
• Successfully engages, coordinates and motivates agency staff to achieve program or project goals.

Requirements:

• High school diploma or equivalent (GED)
• Minimum of 2 years of experience in a similar role
• Excellent problem solving and critical thinking skills
• Strong written, verbal, presentation and communication skills
• Great customer service and interpersonal skills
• Knowledge and experience with: Server 2016, Microsoft Hyper-V Virtual Servers, Windows 10, Apple devices (iPads, iPhones), small office networking, Office 365 administration and MDM software.

Work Hours:

Monday - Friday 8am-5pm with weekend/evening flexibility for agency needs.